Account :: Trusty Tails Pet Care

"I've been using Trusty tails for several years now and they are the best, so easy to schedule, reliable and most importantly I feel confident my pet is being properly taken care of!" - Brooke B.

Trusty Tails clients enjoy 24/7 access to our online portal, can view schedules, request services, update info, review billing history, check out pet photos and staff journals and more! Fill out the form below to create your Trusty Tails Pet Care account.

Already have an account?

New Account Information

Name *

First Last

Email Address *

Password *
(at least 6 characters)

Invitation Code
(only if you received an "Account Invitation" email)

Phone Number *

Policy Agreement

MANAGE YOUR OWN SCHEDULING
Recurring Scheduling
-If you require a routine schedule, you can set up an "on-going" series.  Let the office know if you need help.  We're happy to help set it up so you can just 'set it and forget it'.

All Scheduling
-All your pet's scheduling and cancellation needs should be entered through your online account.   The more notice you provide us, the better, so we can ensure we have availability.

Last Minute Requests
-We're here to help!  And happy to accommodate when we can, however, we cannot always guarantee availability for last minute requests.  We will gladly do our best to check with our sitters for you and let you know in a timely fashion. An automatic surcharge of $5 applies to all requests made within 24-hours.

Confirmations
-You will receive an email confirmation once your schedule requests are assigned with a sitter and approved by the manager.  This confirms you are all set on our schedule.  Confirmation emails are sent daily at 8pm for all appointments that were approved that day.  You may also always check your account to view approved visits within the schedule.

Accuracy
-Please check schedules and confirmations to ensure accuracy.

CANCELLATION POLICY
Cat & Pet Visits / Dog Walks / Day Care:
-24-hour Notice is required for cancellation of visits to avoid being charged the full service for the 24-hour period.
-48-hour notice is required for holiday cancellations to avoid being charged the full service for the 48-hour period.


Boarding / Overnight Sitting / In-home Sitting:
-If less than 7 days' notice, the client must pay 50% of total fee.
-Should client return early from vacation, full services scheduled is charged.

KEY POLICY
Required:  Access to TWO (2) Sets of Keys
-We require two (2) working sets of keys to your home.  One set of keys is provided to the walker/sitter.  The second set of keys is kept on file as a backup for emergencies or provided to your backup walker/sitter when necessary.

-Clients agree to provide us with two (2) sets of working keys (please try them as they're not always cut perfectly at locksmith) at initial key pickup in order to avoid a charge for an extra visit. 

When Two (2) Sets Are Not Provided:
-When access to a second set of keys is not provided, client is responsible for all fees associated with emergency key retrieval and care for their pet during lockout (including but not limited to walks, daycare, boarding, Uber/taxi rides, staff's time).  

-If TT cuts a 2nd set for you, the fee is $15.00  plus cost of keys.   

Doorman:
-If you have a doorman, your regular walker/sitter would be grateful if you provided TT with one (1) set and one (1) set to be left at the front desk with the doorman to save time waiting for the doorman.  Otherwise, two (2) sets with the doorman.

Lock Box:
-You may use a lock box with two (2) sets of keys in the box and notes in your profile of the location and codes to access the lock box.

Key Return:
-Key pickup is available at the office and scheduled on request via appointment only at no charge to you.   

-We do not mail keys for security reasons unless via registered mail at the client's expense.  In the event TTPC must pickup/dropoff keys from client residence, the client will be billed a walk/visit and staff will be paid accordingly for their time in doing such.   

Inactive Accounts:
-After one year of inactivity on an account, keys are destroyed.

BILLING
-In order for us to approve your schedule, please make sure to add your credit card & billing information.  We accept Mastercard & Visa.
-Upon signing up with us, a New-Client Registration and Technology fee of $35 will be added.  This covers membership to our scheduling system portal and a 1st time meet and greet with a Trusty Tails Staff .
-Late Payment Fee of 1.5% per month will be applied to all invoices 30 days past due date

By clicking "Submit" you are confirming your acceptance of these policies.